Why customers are fed up with AI chatbots

An article from Dive Brief Few things will cause a customer to immediately request — or demand — a live agent like a bot that misunderstands them. Published Oct. 22, 2026 When consumers abandon AI for a human, nearly half do so because the bot repeatedly misunderstood them, Five9 found. Getty Images First published on This audio is auto-generated. Please let us know if you have feedback . Dive Brief: Less than half — 46% — of consumers rated their most recent experience with

摘自 Retail Dive

还没有足够的连续观测数据，暂不绘制趋势。